Google Play Gift card complete transaction error reported to Google


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The Google Play store is the primary source of apps for many Android users as it comes pre-installed on all Android devices. (Well, except Huawei obviously.)

As a result, many app developers resort to using Google’s own in-app payment solutions to monetize their apps. This, as it is more seamless for the user and offers developers one less step to worry about.

Google Play Gift cards offer users a way to pay for apps and games on the Google Play Store instead of having to link their credit cards to Google Pay.

However, there seems to be an issue with these Gift cards, at least according to users on the community forums. Reports now indicate that some Google Play users are unable to complete Gift card transaction.

Whenever i try to purchase diamonds in game i get this Google Play error -Couldn’t complete your transaction, Gift card can only be used in the country where they were purchased. See the gift card terms of service.
Source

Affected users report that when trying to redeem the gift cards, Google Play throws up an error, notifying users that the cards can only be used in the regions they were purchased.

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This, according to these affected users, is even after them doing the same transactions before in the same region with cards purchased in the same region, making this issue even more bizarre.

I have same issue every time I try to make an in-game purchase. Which I have previously been doing for over a year on this account without incident.
Source

This issue has been brought to the attention of Google and in response, a Product expert has been noted telling the affected users that the issue has been forwarded to the relevant teams at Google.

passes to google

Indeed Ahmed, there have been lots of similar reports over the past day or so. Thanks for sharing your experience with the issue, I passed your reports along to Google. If I have any information or updates I’ll let you know here.
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With that, it is a matter of waiting to see what becomes of the issue as Google continues to look into it. We shall continue to keep an eye on this and update as and when we get more info.

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NOTE: We have these and many more Google stories in our dedicated Google section.

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